Spotlight Projects

On DEMAND.com Product Development

• Implemented the capability to remote record television and on DEMAND programming from the web for continental US customer base.

• Improved user experience by reducing the number of clicks required to complete a programming request.

• Integrated product to network receivers to the internet into the online customer purchase model including necessary instructions per existing customer profile use cases.

• Created step by step on line and printable instructions for networking receivers to the internet in order to leverage the remote record functionality.

• Implemented online monthly and day pass game subscriptions in existing online purchase modules for global customer base.

• Integrated product web page with 3rd party vendor web site to provide for additional game options such as customer tournaments and token play.

• Created online marketing strategy to promote new game products and view game trailers available for download and play on receivers.

• Procured and implemented encryption software to protect data on laptops in the event of loss or theft.

• Upgraded encryption server and license key management policies/processes to most current version and ensured infrastructure supported global performance requirements.

• Created global risk based deployment strategy for over 3000 laptops as well as IT support training plans, end user training communication plans and materials.

• Demonstrated success of plans and user experience via pilot and documented encryption operational management plan.

• Post training and pilot; turned over deployment and management to global internal operational staff.

• Refreshed declining technologies with a new global B2C architectural framework to increase reliable and scalable self-care capabilities driving a growing base of prospective and registered customers; reducing costs for customer acquisition, marketing and call centers.

• Facilitated the design and implementation of an entirely new infrastructure; migrating to a new platform, implementing a new framework and new Content Management System, solving multiple existing network and system performance issues.

• Managed the ongoing implementation of numerous system modifications and enhancements without business interruption for global billing system.

• Developed plans to ensure this critical business application with feeds to many edge systems maintained data integrity throughout implementations.

• Established system requirements to procure infrastructure and replace large global financial and distribution systems.

• Created operational plans to setup and support of global training facilities.

• Implemented operational support service levels necessary for the datacenter hosting facility.

• Developed and executed an infrastructure support plan that ensured 100% mitigation to loss of data or system availability.

• Developed and managed RFP to select a hosting partner for SAP implementation.

• Procured and implemented the SAP and supporting infrastructure at the hosting facility which included a wireless infrastructure, workstations and computers for a staff of 100 people.

• Established service level agreements for operational support and the hosting partner processes and procedures for the facility.

• Developed end user support plan, training materials and execution of global deployment plan.

• Developed and replaced of global Netware environment.

• Planned and managed a global architecture assessment for Netware file and print environment.

• Worked with vendors to develop a global statement of work that would allow for centralized billing in USD$, while leveraging global supply chain to provide local shipment.

• Implemented the ability to proactively monitor, tune and manage the entire global system environment (application, database, server and networks) along with the ability to gather historical system information that will provide for effective capacity planning and management.

• Evaluated Correlation, Application Performance Monitoring, Reporting and Dash board tools to completed cost benefit analysis.

• Deployed and integrated CA Unicenter for server, Mercury BAC for Application performance, HP Openview for LAN/WAN, Quest Foglight for Siebel, Quest I/Watch for Oracle database, and EMC Smarts as the monitoring correlation tool.

• The solution reduced environment downtime and outages with automated real-time alerting based on pre-outage thresholds.

• Correlation allowed targeted response and diagnostics, proactive environment monitoring and tuning as well as increased efficiencies in capacity management and planning.

• Planned, designed, and deployed security measures to LAN/WAN attached offices globally.

• Partnered with audit department to plan and manage security baseline audits and remediation for all layers of the infrastructure in LAN/WAN attached offices globally.

• Planned and managed the implementation of global software distribution tool, network scanning and reporting tools, and intrusion detection tools (at the network, server and desktop layers).

• Implemented the infrastructure supporting the setup of Authorized Service Centers (ASCs) with a prominent business partner.

• Coordinated efforts among business, ERP development and operations, networking, and server teams to complete environment build-out of high availability technical architecture.

• System launched according to schedule, in 23 pilot locations within the United States. Facilitated efforts with business and IT to support rollout of ASCs on a national level.

• Managed the operations deliverables for a 3 partner phased roll-out to bundle Broadband with Satellite service to improve clients competitive position in the marketplace.

• Planned and managed operations teams to develop the architecture, build out the infrastructure, and coordinate with Development and Partners to configure VPN’s to Development, Test, and Production environments.

• Implemented a multimillion dollar Storage Area Network solution for the testing environments.

• Environment build-out resulted in improving current performance and operational test scenarios and methodologies to cover all critical business applications, as well as, provide operational and testing support as defined within service level agreements.